Privacy Policies

"BookDocTalk" respects the privacy of our users ("you" or "your") and is committed to protecting the personally identifiable information ("PII") you provide through our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your PII while providing telemedicine services and ensuring your confidentiality and security.

Information We Collect:

We may collect the following types of information when you use our platform:

  • Contact Information: Name, email address, phone number, and healthcare-related details (such as medical history if applicable).
  • Account Information: Username, password, and security questions (hashed and salted).
  • Usage Data: Information about how you interact with our platform, including pages visited, features used, and browsing history.
  • Device Information: IP address, device type, operating system, browser information, and location data (if applicable).

How We Use Your Information:

We use your information to:

  • Provide and enhance telemedicine services including virtual consultations and patient communication.
  • Send you important information about your account, appointments, and healthcare updates.
  • Respond to your inquiries, support requests, and assist with patient care needs.
  • Send marketing communications (with your consent) related to healthcare services and updates.
  • Analyze usage trends and improve our platform's usability for better healthcare delivery.
  • Comply with legal and regulatory healthcare obligations, ensuring patient confidentiality and security.

Sharing Your Information:

We may share your information with trusted third-party service providers who help us operate our platform, such as medical professionals, technology partners, and administrative support services. These service providers are contractually obligated to maintain your information's confidentiality and security. We will never share your PII with third-party marketers without your explicit consent.

Data Security:

We take strong security measures to protect your PII from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, and secure authentication processes. However, please note that no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

Your Choices:

You have the right to access, update, or delete your PII at any time. You can also opt out of receiving marketing communications from us. To exercise these rights, or for any concerns regarding your data, please contact us using the information provided below.

Children's Privacy:

Our platform is not directed toward children under the age of 13. We do not knowingly collect PII from children under 13. If you are a parent or guardian and believe your child has provided us with PII, please contact us immediately so we can delete the data.

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our platform and indicating the effective date.